Welcome to iweiyi.com. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, please refrain from using our website or services.

1. About Us

iweiyi.com is an online florist platform operated by 爱唯一 (I Wei Yi), based in Shenzhen, Guangdong Province, China. We specialize in delivering fresh flowers and curated gifts to customers across China, including Hong Kong, Macau, and Taiwan.

2. Use of Website

You agree to use this website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the site by any third party. We reserve the right to deny access to any user who violates these terms.

3. Product Information and Availability

We strive to ensure that all products listed on our website are accurately described and displayed. However, as flowers are seasonal and perishable, certain varieties may not be available at the time of order. We reserve the right to substitute items with equal or greater value and similar style, ensuring your sentiment is preserved.

4. Prices and Payment

• All prices are listed in USD (or your local currency depending on settings) and include applicable local taxes unless stated otherwise.
• Payment must be made in full before an order is processed and dispatched.
• We accept major credit cards (Visa, Mastercard, Amex), Alipay, WeChat Pay, UnionPay and other payment methods as listed on our checkout page.

5. Order Confirmation

Upon placing an order, you will receive an order confirmation by email. If you do not receive this confirmation within a few minutes of your purchase, please check your spam folder or contact our customer support team.

6. Delivery Policy

• We offer same-day delivery for orders placed before 6:00 PM China Standard Time, subject to availability and location.
• Delivery timeframes (1 to 3 hours for major cities) are approximate and may vary due to traffic, weather, or holidays.
• Please ensure that delivery address and recipient contact information are accurate. We are not responsible for failed deliveries due to incorrect or incomplete address details.
• In the event of non-delivery due to recipient unavailability, we will attempt redelivery or contact the sender for further instructions.

7. Cancellation and Refund Policy

• Cancellations must be made at least 24 hours before the scheduled delivery time to be eligible for a full refund.
• Orders that are already dispatched or delivered are non-refundable.
• If you are unsatisfied with your order for any reason, please contact us within 48 hours of delivery with photo evidence, and we will assess the situation and offer a replacement or partial refund at our discretion.

8. Substitution Policy

Due to seasonal availability and regional supply variations, we may substitute flowers or gifts of equal or greater value, while maintaining the overall style and color scheme of your selected arrangement. We always aim to match your order as closely as possible.

9. Personal Messages and Gift Cards

You may include a personal message with your order. We reserve the right to refuse to print or deliver messages that contain offensive, obscene, or inappropriate language.

10. Intellectual Property

All content on iweiyi.com, including text, images, logos, and designs, is the property of iweiyi.com or its content suppliers and is protected by intellectual property laws. No part of this website may be copied, reproduced, or distributed without our written consent.

11. Limitation of Liability

While we take all reasonable steps to ensure the timely and accurate delivery of our products, iweiyi.com shall not be held liable for any loss, damage, or delay caused by circumstances beyond our control. These may include, but are not limited to, extreme weather conditions, natural disasters, public holidays, transportation or customs delays, labor strikes (such as courier or postal service disruptions), or errors caused by third-party service providers.

12. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

13. Customer Service

Our customer support team is available to assist you with any questions or concerns. You can contact us via the Contact Us page or through our live chat support during business hours.

14. Modifications to Terms

iweiyi.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review this page regularly to stay informed of any changes. Your continued use of our services constitutes your acceptance of the revised terms.

15. Governing Law

These Terms and Conditions are governed by the laws of the People's Republic of China. Any disputes arising from or in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts of Shenzhen, China.

16. Contact Information

If you have any questions regarding these Terms and Conditions, you can contact us by email, livechat and Wechat.

Thank you for choosing iweiyi.com – delivering love, one bouquet at a time.