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Frequently asked questions
Sending flowers or a gift to someone in China? Find practical answers about ordering, delivery and what happens next.
Delivery & timing
Can you deliver today?
Same-day delivery is available for many mainland China locations when you order before 18:00 Beijing time (UTC+8). It depends on the product, the address and the local florist’s capacity.
For an urgent order, contact us before paying so we can check what is possible. A same-day option does not mean every gift can be delivered that day.
How does 1–3 hour delivery work?
In some major cities, eligible orders can be delivered in an estimated 1–3 hours after we accept the order, during local business hours. This is an estimate, not a guaranteed arrival time.
Availability, preparation, traffic, weather and busy periods can affect the timing. Please ask us to check the product and address before relying on an express delivery.
Where do you deliver?
We arrange flower and gift deliveries across mainland China through local florists and delivery partners, including many smaller towns. Fresh bouquets are prepared locally and normally hand-delivered; other gifts may use courier services. Coverage depends on the address and product.
For a rural or hard-to-reach address, contact us before ordering to check availability, timing and any extra delivery charge.
Do you deliver to Hong Kong, Macau and Taiwan?
Yes, where our local network provides coverage. The available products and delivery times may differ from those in mainland China.
We recommend ordering at least one day in advance and checking your chosen gift and address with us. Mainland same-day and express estimates do not automatically apply.
Can I choose a delivery date or an exact time?
You can choose a delivery date when ordering and tell us your preferred time. An exact arrival time cannot be guaranteed, especially during holidays or at locations with restricted access.
For a ceremony, opening or other time-sensitive occasion, contact us before ordering to check whether the delivery can be arranged.
Do you deliver on weekends and holidays?
Deliveries can be arranged seven days a week, subject to local availability. Valentine’s Day, Mother’s Day and 20 May are particularly busy, so we recommend ordering at least two days ahead.
During peak periods, delivery may take place at any time on the selected date. Please do not rely on a particular hour unless our team has confirmed the arrangement.
Are there extra delivery charges?
Check the total shown at checkout. Rural, remote or difficult-to-access addresses may require an additional delivery charge.
If you are unsure about the location, send us the full address before paying so we can check coverage and any surcharge.
Receiving the gift
Will you call the recipient? Can the gift be a surprise?
The florist or delivery partner may call the recipient to confirm the address or arrange a handover. Please provide an active local phone number even if the gift is a surprise.
You can leave a note asking us to keep the contents a surprise, but we cannot promise a delivery without contacting the recipient.
What happens if the recipient is not there?
The delivery partner may contact you or the recipient, or arrange a handover to building staff or another suitable person where appropriate. Access rules and the circumstances at the address affect what is possible.
A further attempt may involve an extra charge and may not be possible that day. Please give us accurate contact details and any useful delivery instructions.
Can you deliver to a hospital, hotel or other venue?
Yes, including offices, schools and funeral venues, where the venue allows it. Include its name and address, the recipient’s name and local phone number, and any room or department details. For a funeral, also give the ceremony time.
Check the venue’s rules first: some hospital wards do not accept flowers, and other venues require delivery to reception or security. A handover to an authorised person may count as delivery; delivery directly to a room is not guaranteed.
Can you meet someone at an airport?
Please contact us before ordering. An airport handover needs advance confirmation of the airport, terminal, flight details, meeting point and a reachable local phone number.
The recipient needs to be ready at the agreed meeting point; the courier cannot wait through arrival formalities. Restricted areas and flight changes can prevent a handover, so an airport delivery or an exact meeting time should not be assumed.
Flowers & gift details
How do I choose the right arrangement?
Start with the occasion, preferred colours and your budget. The product description explains what is included; check the selected size and options rather than relying on the photo alone.
For a particular flower, colour, arrangement style or ceremonial message, ask us about local availability before ordering.
Will the flowers look exactly like the photo?
Each arrangement is made by a local florist, so flowers, wrapping and presentation can vary with the season and location. If a substitution is needed, our policy is to use items of equal or greater value while keeping the overall style and colour scheme.
If a particular flower or detail is essential, check with us before paying. An identical reproduction of the photo cannot be guaranteed.
Can I add a cake, chocolates or another gift?
Choose from the gifts and options available on the website. Availability and preparation times vary by city, date and item, so not every gift qualifies for same-day delivery.
If you want a combination or an extra item that is not listed, contact us before ordering. We will check availability and confirm any additional cost.
Will all the items in my order arrive together?
Not necessarily. Flowers, cakes and other gifts may come from different local suppliers and arrive separately, with different packaging and delivery times.
If receiving everything together is important, ask us before ordering. A combined handover is not guaranteed unless we have specifically confirmed it.
Can I include a personal message?
Yes. A standard message card is included at no extra charge. Enter your message when ordering and check the spelling, names and signature. Include your name in the message if you want the recipient to know who sent the gift.
For a message in Chinese or a special layout, contact us beforehand to check what can be prepared.
Can I send a gift without showing my name?
You can ask us not to include your name with the gift. Leave it out of the card message and make your request clear in the order instructions.
We still need your real contact and payment details to process the order. Anonymous gifting does not mean anonymous purchasing.
What if the recipient has allergies?
Do not assume that flowers or plants are allergen-free. For someone with a known allergy, consider a suitable non-floral gift and check any food ingredients before ordering.
Contact us with the relevant restrictions so we can check the available options. Please do not rely on a product photo or the absence of an allergy warning as proof that an item is suitable.
Ordering & tracking
Can I order from outside China?
Yes. You can order from abroad for a recipient in our delivery areas. Choose your gift and delivery date, enter the recipient’s details and complete payment using an available method.
Use your own email address for order updates. Delivery dates and the same-day cutoff refer to the delivery location and Beijing time, not your home time zone.
What delivery details do you need? Must the address be in Chinese?
Please provide the recipient’s full name, complete address and active local phone number. Include the city, district, street, building and room or unit number where relevant.
A Chinese address is helpful if you have one. If you only have an English address or are unsure of any detail, ask us to check it before paying. Incomplete details can delay or prevent delivery.
Do I need an account? What if I need help ordering?
You can use guest checkout without creating an account. An account makes it easier to view your order history.
If checkout is difficult or you need help choosing a gift, contact our team. We can help confirm the order details and explain the available payment steps. Never send card numbers or security codes by chat or email.
How can I check my order status?
If you ordered with an account, sign in to view your order history. For a guest order, use guest tracking with the order reference and email address used at checkout.
Check your email, including the spam folder, for order updates. If you cannot find your order or need a delivery update, contact us with your order reference. Order status is not a live map of the driver.
Can I change the address, date or card message?
Contact us as soon as possible with your order number and the exact change you need. We will check whether the florist or delivery partner can still make it.
Changes may no longer be possible once preparation or dispatch has started, and extra costs may apply. A request is not confirmed until our team has agreed to it.
Payment & prices
Which payment methods can I use?
Card payments are processed through Stripe. Choose from the payment options offered for your order at checkout; availability can depend on the currency, your device and the payment provider.
For Alipay, WeChat Pay or a manual payment arrangement, contact us if the option you need is not shown. Confirm the instructions with our team before making a separate transfer. Orders require full payment.
Which currency will I pay in?
Use the website’s currency selector to view the available currencies, then check the currency and final amount on the payment screen before confirming.
Your bank or payment provider may use its own exchange rate or charge conversion fees. Those charges are separate from the price shown by IWEIYI.
My payment failed or I have no confirmation. What should I do?
Check your email and order status before trying again, especially if your bank shows a charge. Repeating a payment immediately can lead to confusion or a duplicate payment.
Contact us with your order reference, if available, and the error message so we can check. Do not send a full card number, security code or banking password.
Will the recipient see the price or an invoice?
Payment invoices are for the purchaser, not the recipient. If you need an invoice for your records, contact us with your order number.
If discreet packaging is especially important, particularly for a branded gift, ask us to check the presentation with the supplier before ordering.
How do discounts and promotional codes work?
Check the conditions of the offer you want to use, including its expiry date, eligible products and any minimum spend. Enter a valid code before payment and check that the final total reflects the discount.
Offers are subject to their own terms and may not be combined. Only rely on promotions actually advertised by IWEIYI; a discount or points reward should not be assumed for every order.
Changes, care & support
Can I cancel my order?
Contact us promptly with your order number. We need to check the scheduled delivery and whether preparation or dispatch has started before confirming what is possible.
Cancellation and refund eligibility depend on the applicable terms and the order’s status. Ask our team to confirm any deductions and the outcome for your order; sending a request alone does not cancel it.
How will an approved refund be paid?
An approved refund is normally returned through the original payment method where technically possible. Our team will confirm the amount and any applicable deductions for your case.
The time it takes to appear depends on your bank or payment provider. If it has not arrived within the timeframe advised by your provider, contact us with your order number so we can check.
What should I do if something is wrong with the delivery?
Contact us as soon as you notice a problem, ideally on the delivery day. Include your order number, a brief description and clear photos of the flowers or gifts received, including any damaged packaging.
We will review the issue with the local partner and confirm the available solution. Please keep the items available for review and do not arrange a return without speaking to us first.
Can you arrange business gifts, events or several deliveries?
Contact us in advance with the occasion, delivery cities, dates, quantities and budget. For an opening or ceremony, include the venue details and any wording needed on a card or ribbon.
We will check availability and the delivery arrangements before confirming a quote. Large orders and time-sensitive events should not be left until the last minute.
How can the recipient keep fresh flowers looking their best?
Keep fresh flowers in a cool place away from direct sun, heat and ripening fruit. For cut flowers in a vase, use clean water, remove leaves below the waterline and refresh the water regularly.
Follow any care instructions supplied with the arrangement. Potted plants, preserved flowers and arrangements in floral foam need different care, so do not treat every product like a cut bouquet.
Need a hand with your order?
Tell us the delivery city, date and gift you have in mind. For an existing order, include your order number so we can help with the right details.