Delivery Policy

Free delivery

Free flower delivery to all cities mainland China (delivery to city center).

Please notice that there will be a flat charge of $9.90 USD if the address is really far away. In this cases we will let you know as soon as possible and you have the right to cancel order.

Delivery address

You must complete all the address fields when entering your order, including the recipient phone number. Please avoid using addresses where you believe the recipient to be absent most of the day.

Delivery times

Iweiyi.com offers same-day delivery on our Flowers Collection placed before the Cut-Off Time, as allowed in the order process. 

A morning delivery will be guaranteed only if the order was placed at least one day in advance.

Special occasions and local holidays

In general for special occasions the cut off times are adjusted to be at least 2 to 3 days earlier. We will always accept your orders, and in most cases be able to process them on time. However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date.

Products and images

Products only contain the items listed in the product description.

Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Substitution policy

Roses will never be substituted with other flowers or floral products without requesting your confirmation first. Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to fulfil your order as closely as possible to the product photos and descriptions.

In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made. We will always maintain the value and concept of the chosen product.

If an added product is not in stock with the local florist we will add the money paid for the item to the value of the flowers and create a bigger bouquet.

Scheduling deliveries

Iweiyi.com can guarantee flower delivery on a specific day up to 12 months in advance. We cannot guarantee a specific delivery time during the day. On some occasions, the recipient may be called to ensure delivery on the date requested.

Hospitals, hotels and company deliveries

Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested.

Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipients ward and room number.

We will send your bouquet in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our local florist will always attempt to do so.

You should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order.

Iweiyi.com cannot issue refunds if the delivery failed due to any of the above.

Cancellation policy

In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 7 days notice before the delivery date.

If notice of cancelation arrives less than 48 hours before the delivery date you will only be given a refund minus 10 US Dollars.

If notice is given less than 24 hours before the delivery date no refund will be given.

Please note that all refunds will be made minus any taxes, charges or currency conversions incurred by Iweiyi.com during the transaction.

Exceptions

We are not responsible for:

Flowers, plants and preserved items delivered to incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Flower and plant quality problems, where delivery is delayed due to sender requiring signature upon delivery.

Complaints

Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.

All complaints must be made as soon as possible after the delivery date, and up to a maximum of one week after. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.