Payment methods

What payment methods do you accept?

- 2checkout : you can pay us online using your credit or debit cards (Visa, Mastercard, American Express, JCB card).

- Paypal : you can pay us using your PayPal account or pay directly (without PayPal account) using your Visa, Mastercard, Amex card or your Unionpay bank card.

With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

- Wechat : you can now pay us using your Wechat app on your mobile. You just have to checkout online on our website and complete the order, at the end of the process, our QR code will show up and you will just have to scan it and pay using your mobile.

- Alipay : please contact first our customer service if you wish to pay with Alipay.

- We accept bank wire and Western Union transfer. If you would like to pay us using these payment methods, please contact first our customer service.

When will my credit card be charged?

We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.

Is is safe to give my credit card detail on the internet ?

At iweiyi.com we only use the very best in security for our online payments. We use GeoTrust QuickSSL from GeoTrust. Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site web servers are private and secure.

Also, to add one more layer of security, you will not enter your credit card details on our website, but will enter them on the secure payment page of 2checkout (payment gateway company).

Currency

Orders will always be charged in US Dollars.

Cancellation policy

In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 7 days notice before the delivery date.

If notice of cancelation arrives less than 7 days before the delivery date you will only be given a refund minus 10 US Dollars.

If notice is given less than 24 hours before the delivery date no refund will be given.

Please note that all refunds will be made minus any taxes, charges or currency conversions incurred by iweiyi.com during the transaction.

Duplicated order

If you placed 2 or more identical orders you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.

If the local florist does deliver the item we cannot give a refund. Iweiyi.com cannot be held responsible for duplicated orders.